Getting your kitten home should feel simple and clear.

Arranging pickup or delivery

Handover arrangements should be discussed and confirmed before the kitten is scheduled to leave Kittens Boutique.

Depending on the buyer's location and the arrangements available for a particular kitten, the handover may involve pickup or another agreed delivery arrangement.

Pickup

Where pickup has been arranged, buyers should arrive at the agreed location and time or communicate promptly if circumstances change.

Buyers should bring a secure, appropriately sized carrier for transporting the kitten unless another arrangement has been confirmed.

The person receiving the kitten may be asked to confirm information related to the purchase or reservation before handover is completed.

Delivery arrangements

Where delivery is available, the details should be agreed in advance. This includes the destination, expected timing, any applicable costs, and who will receive the kitten.

Delivery availability may depend on location, timing and the circumstances of the individual kitten.

Any transport or delivery fee should be confirmed before payment.

Accurate buyer information

Buyers are responsible for providing accurate information needed to complete the handover.

This may include:

• the buyer's full name;
• current contact information;
• the agreed pickup or delivery location;
• the name of the person receiving the kitten; and
• any other information reasonably needed to coordinate handover.

If your contact or location details change, let Kittens Boutique know before the scheduled handover.

Delays and changes

Travel and handover plans can occasionally change because of circumstances outside either party's control.

If a delay or scheduling issue arises, Kittens Boutique and the buyer should communicate as soon as possible and agree on a revised arrangement where appropriate.

Buyers should not make non-refundable travel or accommodation commitments until the handover details have been confirmed.

Receiving your kitten

Once the kitten is handed over, the buyer is responsible for keeping the kitten secure and providing appropriate care during the journey home.

Avoid unnecessary stops, temperature extremes and situations that could allow the kitten to escape from the carrier.

When you arrive home, give the kitten a quiet place to settle rather than introducing the entire home at once.