Refunds & Cancellations Policy
If plans change, here's how we handle it.
This policy explains what happens when a buyer needs to cancel, when a reservation cannot continue, and how any refund eligibility is determined.
If the buyer cancels
If you decide that you can no longer move forward with a kitten, contact Kittens Boutique as soon as possible.
Whether a payment is refundable depends on the written terms agreed at the time of reservation or purchase.
Buyers should not assume that every payment can automatically be returned simply because plans have changed.
Reservation payments
Reservation payments may be used to hold a kitten and remove that kitten from active consideration by other buyers.
Any terms affecting that payment — including whether it is refundable, transferable, partially refundable or subject to other conditions — should be explained in the reservation agreement.
Buyers should read those terms carefully before completing payment.
If Kittens Boutique cannot complete the sale
There may be situations where Kittens Boutique determines that a kitten should not be transferred as originally planned.
This could arise from circumstances involving the kitten's health, welfare, readiness to leave, or another significant issue affecting the handover.
Where Kittens Boutique cancels a sale, any resolution — including refund, credit, replacement arrangement or another option — will depend on the applicable purchase agreement and circumstances.
Missed pickup or delivery arrangements
Buyers are responsible for being available for an agreed pickup or delivery arrangement and communicating promptly if plans change.
A missed handover may result in additional arrangements or costs, depending on the circumstances.
If you know you will not be able to meet the agreed schedule, contact Kittens Boutique before the handover time whenever possible.
Refund processing
Where a refund is approved under the applicable terms, Kittens Boutique will provide information about how that refund will be handled.
Processing time may depend on the original payment method or other circumstances outside Kittens Boutique's direct control.
Buyers should keep payment receipts and written confirmation relating to any approved refund.
Written terms take priority
This page provides general information about refunds and cancellations.
If the written reservation or purchase terms provided for your specific kitten contain more specific refund, cancellation or transfer conditions, those specific terms govern the arrangement where applicable.
Need to cancel?
Tell us sooner rather than later.
Clear communication gives everyone a better chance to resolve the situation properly.
Contact us promptly
Let us know as soon as you realize the reservation or purchase may not be able to continue.
Refer to your written terms
Check the reservation or purchase agreement for the terms that apply to your payment.
Confirm the outcome in writing
Any cancellation, refund, transfer or other agreed resolution should be clearly documented.
Important
Changing your mind and having a valid health or breeder-related issue are not the same thing.
Different circumstances may be handled differently under the reservation, purchase or health guarantee terms. This policy should therefore be read together with the Purchase & Reservation Policy and Health Guarantee & Care Policy.
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